Privacy Policy

Effective Date: 14 July 2026

UR Needs Pty Ltd ("UR Needs", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website, request a quote, submit an enquiry, purchase our products or services, or interact with us through advertising platforms such as Facebook, Instagram and Google.

About Us

UR Needs Pty Ltd

ABN: 30 621 721 006

Phone: 0449 916 688

Email: gotourneeds@gmail.com

Website: www.urneeds.com.au

What Information We Collect

Depending on the services you request, we may collect personal information including:

Full name
Phone number
Email address
Property address
Suburb and postcode
Information about your home or business
Existing solar system details
Electricity usage information
Battery and product preferences
Installation requirements
Information you provide during phone calls, emails or online enquiries

If you choose to apply for finance, additional information may be collected by the finance provider to assess your application.

How We Collect Your Information

We collect information when you:

Complete a contact form on our website
Request a quotation
Submit a Facebook or Instagram Lead Form
Contact us by phone or email
Request information about our products or services
Purchase products or services
Participate in promotions or competitions

We may also receive information from authorised finance providers, installation partners or suppliers where necessary to deliver our services.

How We Use Your Information

We use your information to:

Respond to your enquiries
Prepare personalised quotations
Recommend suitable products and solutions
Arrange site inspections and installations
Process orders
Provide warranty and after-sales support
Discuss finance options (where requested)
Improve our products and customer service
Send product updates, special offers or promotional material (you can opt out at any time)

We only collect information that is reasonably necessary to provide our services.

Facebook, Instagram & Online Advertising

If you submit your details through Facebook, Instagram or other Meta platforms, your information will only be used by UR Needs Pty Ltd to:

Contact you regarding your enquiry
Prepare a personalised quotation
Arrange a consultation
Discuss products, installation and finance options (where requested)

Your personal information will not be sold or rented to third parties.

Google Analytics & Cookies

Our website may use Google Analytics, Google Ads and similar technologies to help us understand website usage and improve your browsing experience.

Cookies may collect information such as:

Browser type
Device type
Pages visited
Time spent on the website
Advertising interactions

Most web browsers allow you to disable cookies if you prefer.

Finance Applications

If you request finance, we may provide your information to approved finance providers solely for the purpose of assessing your application.

Finance providers maintain their own privacy policies and are responsible for handling your information during the application process.

Finance is subject to approval, eligibility, terms, conditions, fees and charges.

Disclosure of Personal Information

We may share your information with:

Licensed installers
Product suppliers
Finance providers (where requested)
Professional service providers assisting our business
Government authorities where required by law

We do not sell your personal information.

Data Security

We take reasonable steps to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

While we use appropriate security measures, no method of electronic transmission or storage is completely secure.

Marketing Communications

With your consent or where permitted by law, we may send information about:

Promotions
New products
Special offers
Industry updates

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

Please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

Children's Privacy

Our services are intended for adults.

We do not knowingly collect personal information from children under 16 years of age.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: